Refund Policy

Last updated: April 2026

1. Refund Eligibility

You may request a refund under the following conditions:

• Subscription Plans: Within 7 days of purchase if the subscription has not been actively used
• Unused Features: If you have not accessed the platform or used any scanning features
• Technical Issues: If the service was unavailable for extended periods due to our fault

2. Non-Refundable Items

The following items are NOT eligible for refund:

• Subscription plans after 7 days of purchase
• Used or partially used subscription credits
• Downloaded defense solutions from the marketplace
• Used vulnerability scan credits
• Reports or analysis already generated
• Freemium plan upgrades (if applicable)
• Services used after purchase, even if cancelled immediately after

3. 7-Day Refund Window

The 7-day refund window is calculated as follows:

• Start Date: The date your subscription becomes active and payment is processed
• End Date: 7 calendar days from the start date
• Condition: No scanning features or platform features have been used
• Verification: We will verify no usage before processing refunds

4. How to Request a Refund

To request a refund, follow these steps:

1. Email bivash@cyberdudebivash.com with the subject line "Refund Request"
2. Include the following information:
   • Your full name and registered email address
   • Order ID (from your receipt or email confirmation)
   • Subscription plan purchased
   • Reason for requesting a refund
   • Date of purchase
3. Our team will review your request within 24-48 hours
4. You will receive a confirmation email with approval or denial

5. Refund Processing Time

Once your refund request is approved, the refund will be processed as follows:

• Timeline: 5-7 business days (excluding weekends and holidays)
• Method: Refund will be issued to the original payment method used
• Bank Processing: Your bank may take an additional 2-5 business days to credit your account
• Notification: You will receive an email confirmation when the refund is initiated

6. Special Circumstances

Technical Issues or Service Interruptions

If you experience significant technical issues preventing platform access or use during the first 7 days, you may be eligible for a refund even if you received some limited access. Contact us with detailed information about the issues experienced.

Billing Disputes

If you were charged twice or charged an incorrect amount, contact us immediately with proof of duplicate charges. We will investigate and process refunds for duplicate charges within 48 hours.

Cancelled Subscriptions

Cancelling your subscription does not automatically trigger a refund unless you meet the refund eligibility criteria above. Cancellation ends future charges but does not refund already-paid periods.

7. Lemon Squeezy Payment Processor

Our payments are processed through Lemon Squeezy. Refunds are subject to their processing policies:

• Lemon Squeezy may charge back processing fees if applicable
• Refunds from Lemon Squeezy are processed according to their standard timeline
• You can also contact Lemon Squeezy directly with refund disputes
• For Lemon Squeezy refund policies, visit their support documentation

8. Subscription Cancellation (Without Refund)

You can cancel your subscription anytime without penalty. Cancellation means:

• Your subscription will not renew at the next billing cycle
• You will retain access until the current billing period ends
• No refund is issued for the current billing period
• To cancel, go to your account settings or email bivash@cyberdudebivash.com

9. Appeals Process

If your refund request is denied, you may appeal within 15 days by:

1. Emailing bivash@cyberdudebivash.com with "Refund Appeal" in the subject
2. Providing additional information supporting your case
3. A senior team member will review your appeal
4. A final decision will be communicated within 7 business days

10. Contact Information

For refund-related inquiries or to submit a refund request:

• Email: bivash@cyberdudebivash.com
• Phone: +91 8179881447
• Address: Bivash Kumar Nayak's Enclave 29, Korai - Sukinda - Ramchandrapur Road, Ragadi, Jajpur Road, Odisha 755019, India
• Response Time: 24-48 hours for initial response

11. Policy Updates

CYBERDUDEBIVASH PRIVATE LIMITED reserves the right to update this Refund Policy at any time. Changes will be posted on this page with an updated "Last updated" date. Refunds requested before policy changes will be subject to the policy in effect at the time of purchase.

12. Compliance and Legal Framework

This Refund Policy complies with:

• Indian Consumer Protection Act, 2019
• Guidelines on fair practices for digital products
• Payment processor guidelines (Lemon Squeezy Terms)
• RBI guidelines for digital transactions